Unwanted calls and texts are the number one consumer complaint to the Federal Communication Commission (FCC). In an effort to address these complaints, FCC Chairman Tom Wheeler has created a proposal to shield consumers from unwanted automated calls, spamming text messages and telemarketing calls. If the proposal is adopted, it will close loopholes and strengthen the guidelines set forth in the Telephone Consumer Protection Act (TCPA).
The proposal is considered the most significant FCC consumer protection action since the establishment of the Do-Not-Call Registry by the FTC in 2003. It will be voted on at the Commission’s Open Meeting on June 18. If passed, this ruling will have a significant impact on the financial services industry, according to an article by attorney Maurice Wutscher. Businesses that call customers’ cell phones using an automated dialing system will need prior consent from the consumer.
It remains unseen how debt collection calls will be affected by the TCPA ruling.
For more information, you can view Chairman Wheeler’s Fact Sheet or visit http://www.lexology.com/library/detail.aspx?g=6eb753a3-10ea-4d84-bdab-99f5fc899d3a.